Refund policy

1. 30-Day Home Trial Period
I want you to be completely happy with your wooden lamp. That's why I offer a 30-day return policy, giving you 30 calendar days from the day you receive your lamp to request a return.

For customers within the European Union: While the law provides a 14-day cooling-off period, I voluntarily extend this right to a full 30 days from the date of receipt, so you have plenty of time to experience the lamp in your home.

2. Condition for a Valid Return
To be eligible for a return, your wooden lamp must be in good condition – free from any damage, scratches, or wear.

Since I offer a home trial, the lamp does not need to be unused or uninstalled – I understand you want to see how it looks in your space. However, the lamp must be returned in its original packaging, including the box and any protective materials, to ensure it is protected during transit.

3. How to Initiate a Return
To start a return, please follow these steps:

  1. Click the "Return" button at the bottom of my website. This will create a return request in my system.

  2. Alternatively, you can contact me directly at nico@nicofreitas.com to request a return.

Once I receive your request, I will review it. If approved, I will generate a return shipping label via Sendcloud and email it to you, along with instructions on how to send your package back.

Important: Please do not send your item back until you have received the return label from me. Items sent back without a return label provided by me will not be accepted.

4. Return Shipping Costs
The customer is responsible for covering the return shipping costs. The cost will be clearly communicated when I send you the return label.

5. Inspection and Refund Process
Refunds will only be issued after I have received the returned lamp back at my warehouse and verified its condition.

Once I receive your return, I will carefully inspect the lamp to confirm it is free from damage and in its original packaging. If the return is approved, I will process a refund to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since I have approved your return and you have not received the refund, please contact me at nico@nicofreitas.com.

6. Damages and Issues
Please inspect your order upon reception and contact me immediately if the lamp is defective, damaged, or if you received the wrong item. I will evaluate the issue and make it right.

7. Non-Returnable Items
Certain types of items cannot be returned, including:

  • Custom products (made-to-order or personalized items).

  • Sale items and gift cards (these are final sale).

If you have questions or concerns about your specific item, please get in touch with me.

8. Exchanges
The fastest way to ensure you get the lamp you want is to return the item you have and, once your return is accepted, make a separate purchase for the new item.